Tell me more about your paintings. Are these originals?

Do I have to pay for shipping?

How long does delivery take?

What precautions are taken to ship the paintings safely to customers?

What if I don't like the painting received?

I like a painting but I want to buy it later. Can you hold it for my future order?

Are the paintings framed?

Tell me more about your paintings. Are these originals?
Yes, Lili made all the painting on site by herself, She has never made watercolor painting from photo or copied any other one's work.

Do I have to pay for shipping?
No, we ship US continent for free. Once you have selected which are the paintings you would like to purchase, your order will be shipped to your mailing address via USPS or UPS. An e-mail will be sent to you confirming delivery. We will pack the paintings ordered for maximum safety in shipping.

How long does delivery take?
Most paintings are shipped by USPS or UPS within 48 hours of receipt of your order (Monday thru Friday). Once the order leaves our location, ground shipping or air mail delivery time from Artist to your address usually ranges from 1-2 weeks.

What precautions are taken to ship the paintings safely to customers?
You can rest assured that your painting will arrive safely. Not only do we independently insure every work of art we ship, we pack each piece by hand with ample protective measures. It is packed using styrofoam inserts and bubble wrap.

What if I don't like the painting received?
Liliwatercolor.com has a 10-Day Money Back Guarantee. We try to do everything possible for our clients to be pleased with their purchases and our services. The opportunity of possible refund or exchange of the artworks you haven't liked is made exactly for this purpose. A 10-Day Return Policy makes your purchase at Liliwaterolor.com completely risk free.If for any reason, you are not absolutely satisfied with your purchase, you may return it for a full refund, by notifying us within ten days of your receipt of the artwork. The artwork must be received in the same undamaged condition as it was sent. Please let us know if you would like to return the artwork by email us at liliwatercolor@gmail.com

I like a painting but I want to buy it later. Can you hold it for my future order?
Yes, to hold a painting please e-mail us at liliwatercolor@gmail.com and tell us which is the painting you would like to hold for a future order.

Are the paintings framed?
Usually we ship the paintings unframed because our experience is that buyers prefer this part of the art buying left to themselves. But some of our paintings are framed or we can frame them. If you would like to purchase a framed painting, first please inform us which are the paintings you would like to purchase and we will send you more information about them.